Harassment and Violence Prevention

The challenge

Federally regulated employers must train every employee to recognize, respond to and report workplace harassment and violence (SOR/2020-130, s. 12). In air transportation, reported occurrences are high and growing, yet most training stops at what the law says.

The instructional solution

A scenario-based module set with a fictional ground crew at a fictional airport. Learners classify situations, spot links with prohibited grounds of discrimination, decide what to do as a witness in a branching scenario, handle an aggressive member of the public, write a factual notice of an occurrence and follow the resolution process. Seven objectives, nine practice activities with explanatory feedback, a trauma-informed tone and a 10-question knowledge check.

Tools

Storyline 360 · about 30 minutes · 57 screens · English narration · French version possible from the same source